For our Swarovski customers that are seeking repairs and replacement parts, Swarovski has created a new portal to address your requests directly. Please follow the URL given below to set up your account today.
Unfortunately, due to this policy change, the Nature Shop will no longer be able to provide this repair service on behalf of our Swarovski customers, but we are happy to assist you through this process.
If you have any questions about this policy change, please contact us during business hours and ask to speak to an optics specialist.
Returns and repairs (swarovskioptik.com)